FAQs
How can I reach Elite the Label?
You can contact us at info@elitethelabel.com, and our dedicated customer service team is ready to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we ship our products worldwide and bring peace of mind to customers around the world.
Where do you ship from?
Our products are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
To ensure prompt processing, we kindly ask you to request any changes or cancellations within 12 hours of placing your order. After this time frame, changes cannot be made. If necessary, you may return your order for a full refund upon receipt.
What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX), giving you flexible and secure payment options.
When will my order be processed?
Orders are processed within 1-3 business days from the order date and are shipped the next day after processing. Please note that we do not ship on weekends and additional processing time may be required during vacations or sales seasons.
How long will it take to receive my order?
Due to high demand, it may take 2-4 weeks for your order to arrive. We appreciate your patience as we work diligently to deliver relaxation to your home.
What if I do not receive my order?
Please contact us at info@elitethelabel.com for assistance.
Will I be charged customs duties and taxes?
The prices shown are tax-free in USD. Any customs duties or taxes upon receipt of your order are your responsibility and are not covered by us. Please contact your local customs office for details.
How can I return an item?
For returns, please contact us at info@elitethelabel.com, and our team will guide you through the process.
What if the item(s) received are defective/incorrect/damaged?
Please contact us immediately if you have received defective, incorrect or damaged items. Please provide your order number and relevant photos, and we will promptly handle your matter.
When will I receive my refund?
Refunds will be credited to your original payment method. For credit or debit card payments, you can expect the refund to be credited to the bank/credit card company within 7-10 business days. Please contact your bank/credit card company for further assistance.
