Refund Policy

Returns Policy

  • All items must be returned within 14 days from purchasing your order.
  • All returns will automatically be issued a Elite the Label Store Credit (This will allow you to easily purchase an alternative item or the same item in a different size).
  • Items marked with FINAL SALE message cannot be returned unless faulty.
  • We do not offer refunds for change of mind or incorrect sizing.
  • Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund.
  • You will receive your refund in the original form of payment.
  • It is the customer’s responsibility to pay all freight charges to return the item.
  • Unfortunately, we do not credit note or refund original shipping charges.

Condition of Return

Please take care when trying on any products: 

All Garment/s must be returned: 

  • Unworn & unwashed, 
  • With all original tags still attached,
  • In all correct & original packaging, 
  • No smell of perfume, deodorant or washing powder. 

All shoes must be returned in the original shoe box (as it was delivered to you) & must be tried on indoors/ soft floor (no scuff marks) 

Can I exchange an item?

A Store Credit will be issued, so you can re-purchase a new item.

Please note that we will deduct $5.00 from the refund amount to cover the processing and handling costs associated with the return, as per our standard policy on refunds.

If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

Cancellations

We understand that sometimes you may need to cancel an order. If you'd like to cancel your order, please contact us as soon as possible at info@elitethelabel.com. Please note that we can only cancel orders that have not yet been processed or shipped.

  • Cancellation Requests: All cancellation requests must be made within 12 hours of placing your order.
  • Refunds for Cancellations: Refunds for cancelled orders will be processed as store credit only, which can be used for future purchases on our website.
  • Orders Already Processed/Dispatched: Unfortunately, once an order has been processed or dispatched, we are unable to cancel or refund it.

Shipping Protection Policy

At Elite the Label, we want you to feel confident about your purchase and delivery. To ensure your peace of mind, we offer Shipping Protection as an optional add-on during checkout. This protection covers the following:

  • Lost Packages: If your order is lost in transit, shipping protection ensures it will be replaced or refunded.
  • Damaged Packages: If your package arrives damaged, shipping protection covers the cost of a replacement.
  • Stolen Packages: If your package is stolen in transit, shipping protection covers the loss.

Important Notes:

  • Shipping protection must be added at checkout. If you didn’t add it, your order will not be covered for the above scenarios.
  • To claim shipping protection, please contact our customer service team with your order details. We’ll help you file a claim and arrange for a replacement or refund where applicable.

By purchasing shipping protection, you’re ensuring that your order is covered in case of damage, loss, or theft while in transit. Please note, Elite the Label is not responsible for packages marked as delivered but not received.